Refund Policy
Understanding Your Rights and Our Commitment to Fair Service
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Refund Eligibility Criteria
At SavvyIntelliWeb, we stand behind our budget compliance services. You may be eligible for a refund under specific circumstances that we've carefully outlined to ensure fairness for both our clients and our team.
Primary Eligibility Requirements
Service Period: Refund requests must be submitted within 30 days of service initiation.
Usage Threshold: Services used for less than 14 days qualify for full consideration.
Documentation: All refund requests require supporting documentation of the issue or concern.
Good Faith: Requests must demonstrate genuine service concerns rather than buyer's remorse.
We evaluate each request individually because every business situation is unique. Our goal isn't to avoid refunds but to understand what went wrong and make it right.
- Technical issues that prevent service access for more than 48 hours
- Service features significantly different from what was described
- Billing errors or duplicate charges
- Cancellation requests made within the first 7 days of service
Step-by-Step Refund Process
We've streamlined our refund process to be as straightforward as possible. Here's exactly what happens when you request a refund.
Submit Your Request
Email us at [email protected] with "Refund Request" in the subject line. Include your account details and reason for the request.
Initial Review
Our team reviews your request within 2 business days. We may contact you for additional information or clarification.
Decision Notification
You'll receive our decision via email within 5 business days, along with next steps if approved.
Processing
Approved refunds are processed immediately. Actual receipt depends on your payment method and financial institution.
Processing Timelines
Different payment methods have different processing times. We start the refund immediately, but your bank or credit card company controls when you actually see the money back in your account.
Standard Processing Times
Most refunds complete within 3-10 business days from approval date
- Credit Cards: 3-5 business days after processing
- PayPal: 1-3 business days after processing
- Bank Transfers: 5-7 business days after processing
- Wire Transfers: 1-3 business days after processing
If you don't see your refund within the expected timeframe, contact your financial institution first. Banking delays are common, especially during holidays or high-volume periods.
Payment Methods and Refund Handling
We process refunds back to the original payment method whenever possible. This is both a security measure and often the fastest way to get your money back.
Original Payment Method Priority
Refunds automatically go back to the card or account used for the original purchase. This protects against fraud and ensures you get your money back quickly.
Special Circumstances: If your original payment method is no longer available (expired card, closed account), we'll work with you to find an alternative. This might require additional verification for security purposes.
For business accounts paying via invoice, refunds are typically issued as account credits for future services unless specifically requested otherwise.
Common Refund Scenarios
Every situation is different, but here are some common scenarios we encounter and how we typically handle them.
Service Dissatisfaction
If our budget compliance tools don't meet your expectations, we first try to resolve the issue through additional support or service adjustments. If that doesn't work, we consider partial or full refunds based on usage and timing.
Technical Problems
Extended outages or technical issues that prevent you from using our services typically qualify for prorated refunds or service credits, depending on the duration and impact.
Billing Issues
Duplicate charges, incorrect amounts, or unauthorized transactions are resolved immediately with full refunds plus any applicable fees your bank may have charged.
We also handle upgrade/downgrade situations, early cancellations, and service changes on a case-by-case basis. The key is communication – the sooner you let us know about an issue, the more options we have to make it right.
Questions About Refunds?
Our customer service team is here to help with any refund-related questions or concerns. We're committed to fair and transparent service.
Email: [email protected]
Phone: +886 2 2805 7772
Address: No. 31號, Section 2, Zhongzheng Rd, Tamsui District, New Taipei City, Taiwan 251
We typically respond to refund inquiries within 24 hours during business days.